EOS IT GLOSSARY

Technology language,
made clearer.

A practical reference for the terms that come up in IT, cybersecurity, cloud, and modern work conversations.

PLAIN LANGUAGE. BETTER DECISIONS.

Clarity is part of the service.

We believe a good technology partner explains the options without hiding behind jargon.

Agile

A project approach that improves work through small, testable, and manageable increments.

Artificial Intelligence (AI)

Technology that performs tasks commonly associated with human reasoning, learning, language, or pattern recognition.

Automation

Using technology to complete repeatable tasks with less manual effort while retaining appropriate oversight.

Cloud Computing

Delivering computing infrastructure, storage, or software through a network in a flexible, on-demand model.

Cyberattack

An attempt to infiltrate, disrupt, damage, or gain unauthorized access to digital systems.

Cybersecurity

The practice of protecting systems, data, identities, and people from digital threats.

Endpoint Detection & Response (EDR)

Tools and services that monitor devices for threats, investigate activity, and help contain incidents.

Multi-Factor Authentication (MFA)

A security control that requires more than one form of verification before access is granted.

Phishing

A deceptive message or site designed to persuade someone to reveal credentials or sensitive information.

Ransomware

Malicious software that restricts access to data or systems—often in an attempt to demand payment.

SIEM

A platform that centralizes security event data to help teams monitor, investigate, and respond.

Zero Trust

A security approach that continually verifies access instead of assuming a user or device is trusted.